No Snooping, Just Scooping

Last updated: 20 April 2025

At Pooch Troop, your privacy matters just as much as your pet’s clean yard. Whether you’re scheduling a service, visiting our website, or just sniffing around, this Privacy Policy explains how we collect, use, and protect your information.

1. What We Collect

We may collect the following information:

Personal Info: Your name, address, email, phone number, number of dogs, and service preferences.
Payment Details: Processed securely via our payment provider—we never store your full card details.
Account Details: Login credentials and history for our client portal.
Usage Data: Your IP address, device type, browser, pages visited, and interaction with our website.
Cookies & Tracking: Used to improve site performance and personalise your experience.

2. How We Use Your Info

We use your information to:

Provide and manage pet waste removal services
Send updates, invoices, appointment reminders, and service alerts
Improve our services, website, and customer support
Communicate promotions or helpful pet care tips (with your consent)
Comply with legal obligations

3. Data Sharing

We only share your data when necessary and never sell it. Data may be shared with:

Payment processors for billing
Scheduling software to manage appointments
Email services for communication and notifications
Analytics tools to improve user experience
Regulatory authorities, if legally required
All third parties follow strict data protection standards.

4. Your Rights

You can:

Request access to the data we hold about you
Correct, update, or delete your personal information
Object to or restrict certain types of processing
Withdraw consent for marketing at any time
Request data portability (in applicable cases)
To do any of the above, email us at poochtroopco@gmail.com.

5. Cookies & Tracking

Our site uses cookies and similar tracking to:

Remember your preferences
Improve site speed and security
Analyse how visitors use the site
You can control or delete cookies in your browser settings. Disabling cookies may impact functionality.

6. Data Security

We use secure hosting, encrypted connections (SSL), and follow industry best practices to keep your data safe. Access to personal data is restricted to authorised personnel only.

7. Retention

We keep your data only as long as needed to provide services, meet legal obligations, or resolve disputes. You may request deletion of your data at any time.

8. GDPR & CCPA Compliance

If you're located in the EU or UK (GDPR) or California (CCPA), you're entitled to specific rights around access, deletion, and transparency of your data. We honour all requests as required by law.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date clearly shown.

10. Contact Us

Got questions or concerns? Reach out anytime:

📧 Email: poochtroopco@gmail.com
📞 Phone: 505-301-4740

No Snooping, Just Scooping

Let’s Scoop This Up!